Terms of service

1. Introduction

Welcome to Gua Cha (“we”, “us”, “our”). By accessing or purchasing from gua-cha.com (the “Site”), you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, please refrain from using the Site.

2. Eligibility

You must be 18 years or older to purchase products from Gua Cha. By placing an order, you confirm that all information you provide is accurate and complete.

3. Product Information

We aim to provide accurate product descriptions, images, and specifications. However, natural variations may occur, especially with matcha and handcrafted accessories.
Colours may vary slightly due to screen settings.

All health-related claims are general wellness suggestions and not medical advice.

4. Pricing & Payments

All prices are listed in INR and inclusive of applicable GST unless stated otherwise.
We accept major payment methods available at checkout.
Orders are processed only after successful payment confirmation.

We reserve the right to update pricing at any time without prior notice.

5. Shipping & Delivery

Shipping timelines may vary based on your location. Estimated delivery dates are mentioned at checkout but may shift due to courier delays, weather conditions, or unforeseen circumstances.

Once an order is shipped, it cannot be modified.

6. Use of Content

All content, including text, graphics, images, and branding, is the property of Gua Cha.
You may not reproduce, distribute, or use our content without written permission.

7. User-Generated Content

By tagging @guachaindia or using our brand hashtags, you grant us permission to repost or use your content for marketing unless you request removal in writing.