Shipping policy

We ship pan-India using trusted logistics partners to ensure your matcha reaches you fresh and on time.

Order Processing Time

Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods, dispatch may take slightly longer.

Standard delivery time is:

These are estimates and may vary due to courier delays, weather, or other external factors.

Shipping charges (if any) will be displayed at checkout.
We may offer free shipping during promotions or above certain cart values.

You will receive tracking information by email/SMS once your order is shipped.
Tracking may take up to 24 hours to activate.

Gua Cha is not responsible for failed delivery if:

If the order is returned to us due to delivery failure, reshipping charges will apply.

If your order arrives damaged or something is missing, reach out within 48 hours with photos/videos so we can assist.

Currently unavailable, but coming soon.